Gap Analysis: Intersect Investments

Gap Analysis: Intersect InvestmentsAfter September 11, 2001, the financial improvement grocery has become very volatile leading to client indecision and lack of trust from Wall Street. In this in the altogether market, enthronisation firms need to offer a all-inclusive range of products and certain(p) financial advice. Intersect Investment has struggled to survive over the onetime(prenominal) four years and resisted making drastic strategical changes. invitee satisfaction and gross gross revenue have decreased and cheerful semipermanent employees have become frustrated with the lack of finish up sales goals. Frank Jeffers, Intersect?s CEO, has created a in the altogether deal of offering a broad set of impudently products and victimization a model of guest intimacy that institutionalise helper create trust and tax to the customer. Frank has engage Janet Angelo, executive director Vice President of Marketing and sales, for her expertness in creating an d implementing a customer intimacy program. Janet only has 12 months to implant this new vision whereas she has had the luxury of up to 3 years to string changes at her previous positions. Situation AnalysisIssue and fortune IdentificationIntersect Investment locate?s, Frank Jeffers, CEO, has given 12 months to Janet Angelo, executive director V.P. of Marketing and Sales to implement his new philosophy and strategic shift towards a ?customer intimacy? model.

This new strategic plan will help Intersect Investment amplification customer loyalty, value and trust. This new plan has been met with resistance from Lyn Chen, V.P of Sales. The sales numbers atomic num! ber 18 above the project sale?s goals and Lyn does not suck in a need for change even though the former(prenominal) years sales numbers have decreased and customer satisfaction has disapproved over 10%. What has help in this decline of sales and customer service has been the ?hit and run? sales tactics implement by Lyn. Lyn has directed her sales aggroup to increase sales calls and sales meetings and... If you want to get a full essay, order it on our website: OrderCustomPaper.com

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