Systems Maintenance Essay Example for Free

Systems Maintenance postvasOnsite do desk volition be located at the head Office. It will provide help desk back to entirely of their branches via a toll-free number and/or website. When a problem has occurred at a franchisee, the franchisee provide needs to log a c tout ensemble through to their helpdesk over phone or website. The help desk will try to troubleshoot over phone first and if that does not fix the problem, subsequently they will devise for a technician to attend ASAP. In addition to that there will a full time technician at the web server location at the head office providing 247 support. user support will be provided in number of methods, such as online documentation and troubleshooting, a help desk, technical support, end drug user satisfaction, resolving service request quickly and seamlessly, increase productivities, online document, online enquiry facilities, online transaction facilities and opposites. A. User Documentation a. User guide The user gu ide would feature all the roles of the system users and the confused functionalities they possess for the successful military operation and use of the system.A business process-oriented manual The business process oriented model would collate all the business processes that the equipment tracking system holds and holds rightful use of them for exploiting the system. c. Security policies for the equipment tracking system The security issues ar the primary issues which an organization must take c be to protect their data which is king to any organization. In particular as the system implements payment system, security is very much required as that would ensure safe communication with financial education.The following be the identified issues and their correct implementation process 1. Login/ entre Issues Every customer would be asked to sign up with the company before any services are provided. That would ensure safety of transactions made with the company. It could be similar t o Pay Pal, where a person give the axe get verified by giving his Credit card number. 2. Back up Periodic backups can be taken of the database in magnetic tapes so that data remains safe and is not lost. The salvage data also ensures continuity of business and good recoverability options.3. Antivirus software The system needs to be protected against all vulnerabilities and threats like viruses. Good anti-virus software would ensure that the system is well protected and operations will not halt for any external threat. 4. Access control This ensures that everyone is not allowed to access all information and all business functions. Access control is a mechanism which creates views for every type of user. Views are apply for giving a user a specific access area outside which nothing is available.such(prenominal) as an accounts officer should not be able to view reports of the profits in the business which is meant for the owners and higher(prenominal) management. B. Evaluation 1. C ritical Appraisal The database designed is a fully automated system for the equipment tracking system. It follows all the CRUD properties and ensure better handling the users and the roles. 2. Strengths of each stage All information is investment companyd and retrieved in the RDBMS fauna created for the system. 3. Weaknesses of each stage The cost of maintaining the system is a little overhead for the organization.The backups and support issues may sire a problem. C. Conclusion The equipment tracking systems fundamental goal was to manage the inventory and define at any point of time the availability of the equipments to be allocated to departments. Another intention is to check the various calculations of the firm based on their earnings and profit in the long run. Content should be kept up(p) and produced for scan-ability. Engineering principles were a necessity in the complexity/diversity surrounding online activity.Legal and ethical issues are vital to security conscious us ers. Further work can be in the form of a web based system to spread its operation and functionality over the internet to increase its usability, acceptance, workability and many other factors. The systems development model based on the web technologies would make sure that the complete supply string of the business is managed thoroughly by the system and would take care of the process of getting the products to their warehouse to at long last selling to the customers (Laudon, 2003).Online order tracking options can be implemented to reinforce visual symbols such as Best Buys, Add to Basket and instructions to proceed to Basket and Checkout which are reminders of physical store environments, providing familiarity to customers. (Weick, 2001).References / BibliographyBarry Mawer (2000). Systems Maintenance, vol 32, pp 12. Booch, Grady (2003). Object-Oriented Analysis and Design with Applications, 2nd Edition, Addison-Wesley Professional.